Frequently Asked Questions
Townsend Apartments offers a variety of homes, including one-, two-, and three-bedroom floor plans as well as spacious townhome options. These layouts are designed to accommodate a range of lifestyles and living needs.
Select homes at Townsend Apartments include private yard spaces. Please contact our leasing team to learn more about availability and specific home features.
You can tour the community either in person or through a convenient virtual tour option, allowing you to explore our homes and amenities in the way that works best for you.
Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.
Applicants must provide two forms of identification and meet an income requirement of at least 2.5 times the monthly rent to qualify.
Applicants must demonstrate a gross monthly income of at least 2.5 times the tenant paid rental amount less any concessions or incentives.
No. Subleasing is not permitted.
Yes, renter’s insurance is required for all residents to help protect your personal belongings and provide added peace of mind.
Residents will receive a renewal notice 90-days in advance. Residents can access the resident portal to review renewal options, make their selection, and sign lease documents electronically.
No, Townsend Apartments does not offer affordable housing options at this time.
Yes, move-in and application fees are required. Please contact our leasing office for a full breakdown of associated costs.
Yes! Our leasing team can provide guidance and information to help make your move-in process as smooth as possible. Please contact us to learn more about available resources and current offerings.
To break your lease, we require a 60-day notice and a lease-break fee that is equal to 2 months' rent and repayment of any move-in concession (if one was applied).
Residents are required to provide a 60-day written notice.
To move out, residents must submit proper notice and complete the move-out process by the scheduled date outlined by the leasing office.
Security deposit refunds are processed within 30 days after move-out, in accordance with your lease and state guidelines.
A security deposit starting at $500 is required and is based on credit screening results. Additionally, the property offers security deposit alternative options for qualifying applicants.
Utilities are not bundled into a single flat rate, and additional monthly charges may apply. Please contact the leasing office for a detailed breakdown of what is included and what is billed separately.
Residents are welcome to choose their preferred internet service provider. Options include providers such as Comcast.
Rent payments can be conveniently submitted online through the resident portal, allowing for secure and easy monthly payments.
Yes, additional monthly fees such as service-related charges may apply. Contact our leasing office for a full list of applicable fees.
Complimentary parking is available for residents. Spaces are not assigned and are offered on a first-come, first-served basis.
Free parking is available at the community.
Guest parking is not separately designated and is available on a first-come, first-served basis
No, EV charging stations are not currently available at the community.
Yes! We are a pet-friendly community designed with your four-legged companions in mind. Residents can enjoy abundant greenspace and natural areas perfect for walks, playtime, and fresh air.
Yes, pet fees and monthly pet rent do apply. Please contact our team for full details regarding costs and requirements.
All pets must be processed through Pet Screening, which helps ensure compliance with community guidelines regarding breeds, sizes, and pet-related documentation.
Townsend Apartments features two on-site pet parks, providing convenient spaces for pets to play, exercise, and socialize.
Our community is packed with comforts designed to make life fun, convenient, and relaxing. We encourage you to browse our full list of community amenities and home features or contact our team for more details.
Each apartment home is designed with features that support a comfortable and elevated living experience. Features may include spacious closets, updated lighting, new flooring, and carpet. For a full list of in-home features, please visit: https://www.townsendapts.com/floorplans
Washers and dryers are included in select homes. In addition, there are two 24-hour laundry facilities located on-site for resident use.
Yes. Bike storage is available for residents.
High-speed internet is not included as part of the home features, so residents are responsible for setting up their own service.
Packages are delivered directly to your door for added convenience.
Yes. You can tour the community either in person or through a convenient virtual tour option, allowing you to explore our homes and amenities in the way that works best for you.
No, furnished homes are not available at Townsend Apartments.
Townsend Apartments is conveniently located near a variety of shopping, dining, and outdoor options. Residents can explore nearby retail centers, grocery stores, and local restaurants offering a range of cuisines. Outdoor enthusiasts can enjoy parks, walking trails, and recreational spaces in the surrounding area. The location also provides easy access to major roadways, making commuting and exploring the greater area simple and convenient. For additional local highlights, please visit: https://www.townsendapts.com/mapsanddirections
Townsend Apartments is conveniently located near a variety of shopping, dining, and outdoor options. Residents can explore nearby retail centers, grocery stores, and local restaurants offering a range of cuisines. Outdoor enthusiasts can enjoy parks, walking trails, and recreational spaces in the surrounding area. The location also provides easy access to major roadways, making commuting and exploring the greater area simple and convenient. For additional local highlights, please visit: https://www.townsendapts.com/mapsanddirections
Townsend Apartments is served by Duval County Public Schools.
Townsend Apartments partners with Project Access to provide programs and resources that support residents and encourage a connected community environment.
Yes, quiet hours are aligned with local city ordinances to help ensure a comfortable living environment for all residents.
Noise complaints can be reported by contacting the leasing office directly, either in person or via email.
Townsend Apartments offers non-smoking homes to promote a cleaner and healthier living environment.
Residents can submit maintenance requests through the online resident portal for quick and efficient service.
Maintenance requests are handled promptly, with priority given to urgent issues to ensure resident safety and comfort. Non-emergency requests are addressed as quickly as possible in the order they are received.
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